Crema Coffee House

Reviews about Crema Coffee House

• 4 / 5

  By Alan Thackray
  Very pleasant atmosphere, good staff.
  April 13, 2017
• 4 / 5

  By oli w
  Nice
  October 21, 2016
• 5 / 5

  By steven grieve
  Nice coffee and cake. Very pleasant staff
  June 18, 2016
• 2 / 5

  By Maryann Tetzlaff
  LISTEN TO YOUR CUSTOMERS.
  
  At first glance I thought I'd found a little gem to take 5 and get a much needed caffeine boost. I left with spiraling blood pressure and a sudden urge for something far stronger than caffeine. I ordered a caramel slice, after a tiny nibble I realised the short bread had been cunningly replaced with gravel, I can only imagine they have some referral scheme in place with a local dentist. (It turns out it was gluten free, that is not an excuse for using surplus grit as a polenta substitute) Being quite partial to my enamel I kindly informed the waitress I couldn't eat this. When paying I made it clear I wouldn't be prepared to pay for the slice, the waitress grunted and gave me a peculiar look. Essentially I was told I had to pay and said slice actually tasted lovely. At that point the manager informed me it was wasteful as I was the second customer to complain about it today.... I could feel the vein In my forehead beginning to pulsate. Again I pointed out it was inedible as it contained large chunks, to which the manager seemed rather embarrassed and finally backed down. I'd like to emphasise the issue I have is not with the cake, but the terrible customer service and the inability to take customer feedback on board.
  
  I only gave it 2 stars as the toilets were clean.
  June 15, 2016